Thank you for shopping with Yiwu Songyue Trading Firm (Individual Business) through songyuewear.com.

We want every customer to have a pleasant shopping experience. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds for products purchased through our website.

By placing an order on our website, you agree to the terms described in this policy.

1. Return Eligibility

We accept return requests for eligible products under the following conditions:

• The return request is submitted within the applicable return period;
• The product is unused, unworn, unwashed, and in its original condition;
• The product remains in its original packaging with all tags and accessories included;
• The item is returned according to the instructions provided by us.

For hygiene, safety, and product quality reasons, certain items may not be eligible for return if they have been used, worn, washed, damaged, or altered.

2. Clothing Product Returns

Because our products are clothing items, customers are encouraged to carefully check product descriptions, size information, colors, and other details before placing an order.

If you receive an item that is:

• Incorrect;
• Damaged during delivery;
• Defective;
• Different from the product ordered;

please contact us through the available contact methods on our website with relevant order details and supporting information.

We will review the situation and provide an appropriate solution.

3. Items That Cannot Be Returned

Returns may not be accepted for:

• Items that have been worn, washed, or used;
• Items without original packaging or tags;
• Items damaged due to improper handling;
• Customized or specially prepared products;
• Products returned without prior approval.

We reserve the right to refuse returns that do not meet our return requirements.

4. Return Request Process

To request a return, customers should:

1. Contact us through the available contact methods on our website;
2. Provide order details and explain the reason for the return;
3. Provide photos or other supporting information if the product has quality issues;
4. Wait for return instructions before sending any product back.

Please do not send items back before receiving return approval, as unauthorized returns may not be accepted.

5. Return Shipping

Unless the product is incorrect, damaged, or defective due to our responsibility, customers may be responsible for return shipping costs.

Return shipping fees are non-refundable unless otherwise required by applicable laws or confirmed by us.

Customers are responsible for ensuring returned items are properly packaged to prevent damage during transportation.

6. Refund Policy

Once we receive and inspect the returned product, we will process the refund according to the approved return result.

Approved refunds will generally include the product purchase amount. Original shipping fees may not be refundable unless the return is caused by an error or issue on our side.

Refunds will be issued through the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider.

7. Exchange Policy

If you need to exchange an item due to size, color, or product-related issues, please contact us first.

Exchange requests are subject to:

• Product availability;
• Return eligibility requirements;
• Confirmation from our team.

If the requested replacement item is unavailable, we may provide another suitable solution.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with:

• Order information;
• A description of the issue;
• Photos showing the problem.

After reviewing the information provided, we will determine the appropriate solution, which may include replacement, exchange, or refund.

9. Order Cancellation

Order cancellation requests must be submitted as soon as possible after placing an order.

Once an order has been processed, shipped, or entered the fulfillment process, cancellation may no longer be possible.

If cancellation is approved, refunds will be processed through the original payment method.

10. Product Inspection

All returned products may be inspected after arrival.

Products must meet the return conditions described in this policy before refunds or exchanges are approved.

This helps us maintain product quality and ensure fair treatment for all customers.

11. Refund Processing Time

After a refund is approved, the processing time depends on your payment provider and financial institution.

Customers should allow sufficient time for the refund to appear in their account after processing.

12. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, or applicable requirements.

Updated policies will be published on this page with the revised effective date.

We recommend reviewing this policy before placing future orders.

13. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us through the contact methods available on our website.