Thank you for shopping with Yiwu Songyue Trading Firm (Individual Business) through songyuewear.com.

This Shipping Policy explains how we process, handle, and deliver orders placed through our website. We are committed to providing customers with a smooth and reliable shopping experience.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

After your order is successfully submitted, we will begin preparing your products for shipment.

Order processing includes:

• Order confirmation;
• Product preparation;
• Quality inspection;
• Packaging;
• Shipment arrangement.

Processing times may vary depending on product availability, order volume, and other circumstances.

Orders are typically processed after payment has been successfully confirmed.

2. Shipping Time

Delivery times may vary depending on the destination, shipping method, customs procedures, and local delivery conditions.

Estimated delivery time depends on:

• Customer location;
• Transportation method;
• Customs clearance process;
• Local postal or courier services.

Please understand that international shipments may experience delays due to circumstances outside our control, including customs inspections, weather conditions, transportation delays, holidays, or other unexpected events.

3. Shipping Confirmation and Tracking

Once your order has been shipped, shipment details may be provided through available order notification methods.

Customers are encouraged to check their order information carefully and monitor tracking updates after shipment.

Please note that tracking information may take some time to become available after the package has been dispatched.

4. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check:

• Recipient information;
• Shipping address;
• Postal code;
• Other required delivery details.

We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by customers.

5. International Shipping

We may provide shipping services to customers in different regions and countries.

International shipments may be subject to:

• Customs inspections;
• Import regulations;
• Local delivery requirements;
• Other procedures required by the destination country.

Customers are responsible for ensuring that ordered products can be received according to local requirements.

6. Customs and Import Duties

For international orders, customs procedures may vary depending on the destination country or region.

Any customs inspections, import procedures, or related requirements are handled according to the regulations of the destination location.

Customers may need to provide additional information if required by local authorities or shipping providers.

7. Lost, Delayed, or Damaged Packages

Although we work to ensure reliable delivery, shipping delays or issues may occasionally occur during transportation.

If your package is:

• Delayed;
• Lost during transportation;
• Damaged upon arrival;

please check your tracking information and contact us through the available contact methods on our website.

We will review the situation and provide assistance where possible.

8. Delivery Issues

Customers should carefully check their package after delivery.

If you receive:

• The wrong product;
• Missing items;
• Products damaged during shipping;

please contact us with relevant order details and supporting information so we can review the issue.

9. Order Changes After Shipment

Once an order has been shipped, changes to the shipping address or delivery information may not be possible.

Please ensure all shipping details are correct before completing your order.

10. Unclaimed or Returned Packages

If a package cannot be delivered due to incorrect shipping information, failed delivery attempts, refusal to receive the package, or other reasons caused by the customer, additional arrangements may be required.

Any related costs or solutions will be handled according to the specific situation.

11. Shipping Updates

Shipping information and delivery processes may change from time to time due to operational requirements, carrier updates, or other factors.

We may update this Shipping Policy accordingly to provide accurate information for our customers.

12. Contact Us

If you have any questions regarding your order, shipping status, or delivery information, please contact us through the available contact methods on our website.